FAQ

How long will it take to receive my Pavone order?

Within 3 working days the Pavone package will be delivered. Lately we experience more and more delays by PostNL. Therefore it can take a few days longer than you are used to. Our apologies. Via the track and trace codes that are sent by e-mail, all packages can be followed via the website of PostNL. All orders are shipped from the Netherlands.

Note: Pre orders are back orders. If you order an item as a pre order, please check the description when we expect to deliver your order.

How (discreetly) is the order of Pavone packaged and shipped?

All Pavone packages are shipped in (mailbox accessible) packaging.

After my order of a Pavone article I did not receive a confirmation (by mail)?

Mail us! This can be sent to [email protected].

I have received the wrong or a damaged article from Pavone?

Mail us and send pictures of the damaged article! [email protected] We always come to a solution together.

What is the best way to wash - maintain the article of Pavone to guard the quality?

Always wash the Pavone underwear before wearing it. The bamboo underwear can stain the first time you wash it. If you follow the instructions below, your Pavone underwear will stay beautiful longer.

If possible, wash Pavone's bamboo men's boxers by hand. First make lukewarm soapy water and repeatedly dip the lingerie in it and let the bamboo slips soak for 15 minutes and then hand wash. Rinse with lukewarm clean water until all soap residue is gone. Tip: Use a drop of Soak before hand washing, soak for 15 minutes and the briefs will be completely clean again. Besides being very kind to your lingerie, it is also biodegradable and therefore environmentally friendly.

Do you prefer to use the washing machine? You can. Set the machine on low rpm. (800) Set the machine to 40°C or on the "delicate laundry" program. Use a mild liquid detergent for delicate laundry. Never use bleach, fabric softener or wool detergent. Use natural vinegar instead of fabric softener this agent is bacterial inhibitor, prevents odors and skin irritations, keeps the color nice and removes stains.

We are regularly asked if the underwear can also be washed at 60°C. The underwear is strong in material and can handle this wash cycle as well. We recommend reducing the rpm to 800 and not putting the underwear in the dryer after washing. Dry the underwear after washing by hanging it out, it needs more time to dry on the line due to the absorbent crotch.

Men with LS often experience greasy spots in the underwear due to the use of ointments. We then recommend soaking the underwear overnight in soapy water with quite a bit of soda crystals. After it has soaked overnight, it can go back into the washing machine and the underwear will come out like new.

Do you have another question about washing Pavone underwear? Email us: [email protected]

How many milliliters does the Pavone underwear absorb?

The men's underwear has been tested to 70 milliliters, drop by drop.

My desired Pavone item is not available?

We try to keep track of our stock as best we can. Is your favorite item sold out in your size? Email us and you will be notified as soon as your item is back in stock. [email protected]

Can Pavone's package fit through the mailbox?

Depending on the size of your order it will or will not fit through the mailbox. Up to a maximum of 4 Pavone items you are sure of a mailbox package. From 5 items the package will be offered at the door by PostNL.

Can reduced items be exchanged?

All Pavone items can be exchanged to other models or sizes as long as they have not been worn, washed or labels have been cut out.

Does Pavone also deliver abroad?

Of course Pavone delivers her lingerie worldwide. For a cost overview, see the shipping page.

Do the prices of Pavone items include VAT / shipping costs?

That's right! All prices include VAT and shipping costs are free from an order of €75,- Foreign orders are free from an order of €200,-.

Can I specify a preferred delivery date or day for my Pavone order?

At remarks you can give us your desired delivery date or mail us with the order number

to: [email protected]